Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping

As we offer free shipping on your order, we do not provide or arrange return shipping. If you wish to return an eligible item, you will need to ship the item back to us at your own expense using a reliable shipping service.

Please contact us and request a return before sending the item back. Items sent without prior approval may not be accepted.

You can always contact us for any return-related questions at ariajewels1@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Please note that the return shipping cost will be the buyer's responsibility.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Shipping charges, including the original forward shipping charge and return shipping costs, are non-refundable.

If more than 15 business days have passed since we approved your return, please contact us at ariajewels1@gmail.com.